Zocdoc & Online Patient Acquisition
Turn Online Appointment Requests Into Kept Appointments
Online booking creates demand faster than most front desks can absorb it. Requests arrive outside office hours, calendars drift out of sync, and a booking nobody confirmed becomes an empty chair.
VeyrionHealth supports Zocdoc and similar healthcare appointment platforms on behalf of our clients. We are not affiliated with, endorsed by, or a partner of Zocdoc.
Online booking channel
Request queue
- 08:12New online requestConfirmed
- 09:47Reschedule requestRebooked
- 11:03New online requestAwaiting
Provider calendar
Scheduling conflict identified before the appointment day
Key benefits
What this changes for your practice
Requests do not go stale
Bookings are monitored and confirmed promptly, including outside the hours your front desk is staffed.
Calendars stay accurate
Conflicts and double-bookings are identified before they become an appointment-day problem.
Acquisition actually converts
A new patient who books online is followed through to a confirmed, attended appointment.
What we handle
Everything included in zocdoc & online scheduling
- Zocdoc appointment management
- Online appointment monitoring
- Appointment confirmation
- Patient communication
- Rescheduling
- Cancellation management
- Online scheduling
- Patient follow-ups
- Provider calendar management
- Scheduling conflict identification
- Appointment request management
- Patient acquisition workflow
- Support for similar healthcare appointment platforms
How it works
The workflow, step by step
Channel monitoring
Incoming online appointment requests are monitored against your agreed response window.
Confirmation & communication
Bookings are confirmed with the patient and entered accurately into your scheduling system.
Change management
Reschedules and cancellations are handled and calendars updated to keep availability truthful.
Follow-up
Patients are followed up through to the appointment, with hand-off to pre-encounter review where used.
Online booking is often a patient's first interaction with your organisation. Whether that request is answered quickly determines both the impression and whether the appointment happens at all.
Connected workflow
Departments this one works with
Call Center & Patient Scheduling
Inbound and outbound patient communication handled by representatives trained to speak with US patients clearly, professionally and empathetically.
Learn morePre-Encounter Review & Patient Confirmation
Proactive pre-appointment contact that confirms the visit and resolves demographic, insurance, authorization, referral and documentation discrepancies before the patient arrives.
Learn moreVirtual Medical Assistance
Dedicated virtual assistants handling scheduling, documentation, chart preparation, intake, refills, referrals, research and patient communication inside your systems.
Learn more
Ready to hand off zocdoc & online scheduling?
Tell us about your practice and current workflow. We'll outline what support would look like and which engagement model fits.